Use of Interpreting Services in General Dental Practice
Why Use an Interpreter?
There are ethical, legal and business reasons for providing an interpreter to a patient who does not speak English as a first or competent second language. Access to an interpreter using one of the approved providers below is free of charge to Health Service patients (not private patients).
Friends, relatives or other persons should not be used as interpreters unless in for very routine administration tasks such as setting up an appointment.
For further information please see the following guidelines:
BSO Guidelines On Working With Interpreters For HSC Staff And Practitioners
Deciding whether to use Telephone or Face to Face Interpreter
Telephone Interpreting Services are provided by The Big Word. Face to Face Interpreters are booked in advance through BSO Interpreting Service. For guidance on which is appropriate for your patient click on the following link:
Telephone v Face to Face Interpreter
Telephone Interpreting Services: The Big Word
For details on how to access a telephone interpreter, for language codes and other tips please refer to the following:
The Big Word Information Sheet
Tips for Using a Telephone Interpreter
Telephone Interpreting Service
In June 2019, all GDS practices received correspondence from HSCB, detailing your access code for The Big Word Telephone Interpreting Service.
If your practice does not have an access code for The Big Word, please contact Finola Powell, Assistant Business Support Manager for HSCB, via email at finola.powell@hscni.net or by telephone 028 95362135.
Face to Face Interpreting: BSO Interpreting Service
BSO Interpreting Service face-to-face interpreters must be booked through the Interpreting Service Online Booking System via the FPS Dental Secure Web Portal (https://dentalportal.hscni.net/). Please note: If you do not currently have access to the Dental Portal, please contact the FPS eBusiness Team with your name, GDC number and surgery details to request access. Surgeries are requested to submit all interpreter bookings via the online booking system once access to the FPS Dental Secure Web Portal has been facilitated.
Please contact the BSO Interpreting Service directly on 028 9536 3777 to request guidance on how to self-register, book and cancel Interpreters via the online booking system.
To book an Out of Hours interpreter please call 028 9615 8200
Please give as much notice as possible to ensure the availability of Interpreters. Please remember to cancel Interpreter bookings if appointments are cancelled to avoid unnecessary cost.