Health Service Complaints
If you have a complaint about Health Service ophthalmic treatment, it should (when possible) be raised directly as soon as possible with the optician who provided the treatment to facilitate a rapid resolution. If you are not satisfied with the outcome of your complaint or would prefer to report it directly to someone not involved with the optician concerned, you can report it to The Strategic Planning and Performance Group.
To make a written complaint about Health Service ophthalmic treatment
Please address complaints to:
The Complaints Officer
SPPG + Name of appropriate Board Area Office (Northern / Southern / Eastern / Western)
12 – 22 Linenhall Street
Belfast
BT2 8BS
To complain via e-mail about Health Service ophthalmic treatment
Please address e-mail complaints to complaints.sppg@hscni.net
To complain on the telephone about Health Service ophthalmic treatment
Please contact the SPPG Complaints line on 028 9536 3893.
For more information on making a complaint about Health Service ophthalmic treatment
Please click here to visit the HSC Complaints website for more information on how to make a complaint.
Private Ophthalmic Treatment
If you have a complaint in relation to private ophthalmic treatment, you can report it to the Optical Consumer Complaints Service.
To make a written complaint about private ophthalmic treatment
Optical Consumer Complaints Service
PO Box 219
Petersfield
GU32 9BY
To complain on the telephone about private dental treatment
Please contact the Optical Consumer Complaints Service on 0844 800 5071.
For more information on making a complaint about private dental treatment
Please click here to view the Optical Consumer Complaints Service website.