When an adverse outcome occurs for a service user it is important that the service user/family (as appropriate) receive timely information and are fully aware of the processes followed to investigate the incident.
The purpose of a Serious Adverse Incident (SAI) investigation is to understand what occurred and where possible improve care by learning from incidents. Being open about what happened and discussing the SAI promptly, fully and compassionately can help the service user / family cope better with the after-effects and reduce the likelihood of them pursuing other routes such as the complaints process or litigation to get answers to their questions.
Download – Guidance on communication following a serious adverse incident (pdf)