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Our Commitment

We want to provide the best service to all of our service users. Usually we succeed – but sometimes things can go wrong. When this happens, we want to hear about it so we can put things right.

This section tells you how complaints are dealt with, provides the Policy and a summary of analysis of complaints received.

The Policy is designed to make it easier for the general public, and others, to obtain a response to their concerns in an open and constructive manner. The overall aim is to improve the quality of BSO services. The Policy will be reviewed regularly to ensure adherence to best practice and, in particular, guidance from the Department of Health (DoH).

Please note, that to enable us to investigate your complaint, your personal information (e.g. relevant information related to your complaint) may need to be available to the person/s investigating your complaint. If you have any concerns about this, please contact our Complaints Department staff.


How to make a Complaint

To make a complaint please contact:

Email Post Telephone  e-form

The Complaints Officer:

The Complaints Officer

Business Services Organisation

2 Franklin Street



To discuss an issue in the first instance please ring,

028 95360698

Concern / Complaint Form


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