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Password for FPPS Pharmacy Payments

Please access the guides below for detailed instructions on enrolling for the Password Reset Service and resetting your password for the FPPS Pharmacy Payments application.

FPS User Account – Password Service User Guide (v1.4)

Password Service FAQs (v1.2)

Once a password is changed it is valid for 180 days.

You are advised & encouraged to change your password within this timeframe to ensure uninterrupted access to your Payments & Email applications.

If you do not, your account will be locked.

There is currently no notification function in place to remind you when the 180 day deadline is due to expire.

The links used for completing this process are found below.

* All users please note:  The below links for the Password Reset Service will only work if you have already connected to the HSCNI Network / Pharmacy Portal using your Cryptocard.  If you have navigated to this page directly from the main BSO website without first connecting to the HSCNI Network / Pharmacy using your Cryptocard, an error message will appear. *



Stage 1 – You must complete this step to enrol for the Password Reset Service. This will enable you to reset your password to one of your own choice, and if you forget your password in future, it will allow you to reset your account and choose another password. It is recommended you enrol to use the service immediately after receiving your temporary password. You must know your username and current password to begin enrolment. You will then be asked to register your answers to three secret questions. Click the Enrolment for Password Reset button above to enrol for this service. Once completed, you can proceed to reset your password at the Password Reset link below.




Stage 2 – You must have previously completed the Enrolment for Password Reset link above to use the Password Reset Service. If you would like to change your password or have forgotten your password, you can use this link to enter the answers to your three secret questions and then choose a new password. Click the Password Reset button above to proceed with resetting your password. This will only work if you have:

Previously enrolled for the service.

An active password – your current password has not breached your 180 day expiration deadline.



This option is for those who have forgotten their password who have not enrolled in the Password Reset Service to unlock their own account, or who had enrolled for the password reset service but answered the secret questions incorrectly or forgotten their answers. All password reset requests must be submitted by email to fulfil audit requirements.


To have your password reset in this instance, please click the Forgotten Password link above to open an email using the default email service on your computer. Alternatively, you can email with FPPS Pharmacy Payments Password Reset in the subject title. Your email must contain the following information:

Contact Name

FPPS Pharmacy Payments Portal Username (if known)

Pharmacy Premises Name

Pharmacy Contact Phone Number (ideally direct line or mobile)