The Northern Ireland Public Services Ombudsman (NIPSO) has developed a new Model Complaints Handling Procedure (MCHP), which will be fully implemented on 1st January 2026. The guidance pack provides information and resources to support the implementation of the revised procedure within primary care. By using the report form and completing the monthly return, pharmacies will be supported in meeting the Ombudsman’s requirements for the reporting and handling of complaints.
Community Pharmacy: HSC Complaints Process Guidance Pack
Community Pharmacy Complaints Report Form – Fill in form
Public Services Ombudsman Act (Northern Ireland) 2016
This page is for use by Community Pharmacy Staff. If you are user of a community pharmacy and want to know about the complaints process please see How to complain or raise concerns about health services | nidirect