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TV Licensing and Severe Sight Impairment
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MOS 280 – HSC Number for GOS
MOS 287 – GOS Reg Amendments (Mobile Eye Services)
MOS 288 – GOS Reg Amendments (Sight Test Outcomes)
MOS 290 – Guidance on Making Ophthalmic Claims
MOS 299 – Safety & Quality Best Practice Guidance
MOS 305 – OCSPR Form (V2.0)
MOS 328 Guidance on Patient Exemptions
MOS 333 Guidance on Resumption of General Ophthalmic Services & Enhanced Services – 29th June 2020
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Non-Collection of Spectacles
Return of incomplete or incorrect submissions
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Contact FPS Pharmaceutical Services
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Early Alert System
Emergency Supply Service Documentation
Falls Service – Belfast Community Pharmacy Referral
Fraudulent Medication Requests
Harm Reduction Services
Oromucosal Buprenorphine: Espranor
Health + Pharmacy
Home Oxygen Services
Living Well
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Correspondence
Online Resource Links
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Northern Ireland Electronic Care Record (NIECR)
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Pharmacy First: Service – Uncomplicated Urinary Tract Infections (UTI) in women aged 16-64 years
Pharmacy Needs Assessment
Private Prescribing of CD’s
Repeat Dispensing Scheme
Reporting Defective Medicines
Service Specifications
Stop Smoking
Drug Tariff and Related Materials
Category A medicines
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Code Book Archive
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Retrospective Top-up Payment for Concessionary Prices
Concessionary Prices Archive
Dm+d Information
Archive of Coding Rules Tables
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Drug Tariff Archive
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Revised Discounting Arrangements
Correspondence
NI Discount Deduction Transition Calculator
Revised Discount Rate Categorisation
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Expired Serious Shortage Protocol Archive
Serious Shortage Protocol Guidance
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Archive Shortages A – H
Archive Shortages I – O
Archive Shortages P – Z
Specials
Accelerated Pharmacy Payments
Guidance on Preparing and Submitting Prescriptions / Claims and Supporting Forms
Bundling Prescriptions for Submission
Coding and Endorsing Prescriptions
Criteria when Submitting your Prescription Submission to BSO
Oxygen Services
Pharmacy Foundation Training Year Information & Grant Form
Preparing your Prescriptions for Submission
Prescription Submission Dates
Rota Cards & Claim Forms
Pharmaceutical List
Pharmaceutical List
Pharmacy Application Forms
Appliance Contractor Forms
Chemist Contractor Forms
Pharmaceutical Services Regulations
Prescription Re-Ordering and Guidance
Non Medical Prescribing
Prescription Re-Ordering Form
Screening Services
FPS Dental Services
Dental Charges & Fees
Statement of Dental Remuneration (SDR)
General Public Information
Emergency Dental Treatment- Out Of Hours Service
Complaints
Contractor Information
Adverse Incident Reporting
Dental Prescribing Guidance
Adrenaline in Emergency Drug Kits
Buccal Midazolam
BSO Dental Portal
Clinical Communication Gateway (CCG) eReferral
Dental Portal Documentation
Dental Portal User Guides
Help & Support
HSCB – Use of Electronic Mail
Password Services
Password for FPPS Dental Payments & HSCNI Email Service
Password for NI Interpreting Service
Troubleshooting & Minimum Device Specification
Changes to the Use of Dental Amalgam
Clinical Audit and Peer Review Information
Complaints
Coronavirus (COVID-19) information
Coronavirus (COVID-19) Archive
EDI information
EU Exit Information
Financial Support Scheme
Forms Library
GDS Monthly News Sheet Archive
GDS Regulations NI (1993)
Governance
Guidelines for Payment and Prior Approval Claims
High Street Oral Surgery Personal Dental Services (PDS) Pilot
Infection Control
Interpreting Services
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Payment Dates 2024
MDS Library
New Entrants to the NI Dental List
Probity
Public Health
Seasonal Influenza (Flu) Vaccination Programme (2020/21)
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Referral Guidelines for Hospital Dental Services
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Password for FPPS GP Payments & HSCNI Email Service
Password for NI Interpreting Service
GP Payments Claim Forms
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Information For Suppliers
Procurement Act 2023
What We Buy
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Estates
ICT
Medical
Laboratory Products and Services
Patient and Client Equipment, Transport and Waste
Pharmacy / Drugs
Respiratory
Recruitment, Hotel Services, Fire and Rescue
Surgical
Utilities and Food
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Social Care – Children and Young People
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How We Buy
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Training
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Information for Patients
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Tapestry
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BSO Service Catalogue
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Contact us
Home
BSO News
Directorates
Directorate of Digital
Cyber Security
Honest Broker Service
Current Research Projects
Honest Broker Governance Board
Honest Broker Service Governance and Transparency
Honest Broker Governance Board Minutes
Honest Broker Service Annual Reports
Data Use Register
Internal Access
Internal Projects
News and Insights
Project: Pathways to a Cancer Diagnosis
Our Work
Health Data and the need for Health Data Research and Analysis
Secure Data Environments
De-Personalisation Explained
Researcher Access
Data Access Overview
Metadata
Secure Remote Access
Research Projects
Resources & FAQs
Routes to Cancer Diagnosis in Northern Ireland – New Research
Northern Ireland Picture Archiving and Communication System (NIPACS+)
The encompass Programme
The equip Programme
The evolve Programme
Information Technology Services (ITS)
Office for Research Ethics Committees (NI)
Guidance for Applicants
Key Personnel
Meeting Rota
Public Appointments
Reports and Surveys for ORECNI
Directorate of Finance
BSO Accounts Payable Shared Services
Infected Blood Payment Scheme for NI
Business Services Team
Directorate of People and Place
Corporate Services
Access to Information
Corporate Services Policies
Human Resources
Employee Relations
Attendance Management
Health & Wellbeing
Organisational Development
Workforce Information & Organisational Management
Retained Recruitment & Job Evaluation
Pay & Conditions
More
Directorate of Strategic Planning and Customer Engagement
Complaints
Annual Complaints Reports
Complaint Guidance
Useful Contacts
Directorate of Operations
Counter Fraud and Probity Services
Fair Processing Notice
Healthy Start Scheme
Help with Health Costs
Probity – Dental
Probity – GP Medical
Probity – Ophthalmic
Probity – Pharmacy
Family Practitioner Services
Access to Health and Social Care Team
Patient Guide to Entitlement and Lawfulness
Fair Processing Notice
Frequently Asked Questions (FAQs)
Regulations
I have received a letter from Access to Health and Social Care
Family Practitioner Services – GP Registrations
Contractor Information
Northern Ireland GP / Practice lists for professional use
Adverse Incident Reporting
Coronavirus (COVID-19) Information
Health Service charge exemption certificate
Northern Ireland Primary Medical Performers List (PMPL)
PCD1 Application Form
General Public Information – GP Registrations
FPS Information Unit
Archived Data
FPS Ophthalmic Services
General Public Information
Complaints
Current Optical Voucher Values & Sight Test Prices
Entitlement to General Ophthalmic Services
How to claim a refund
Benefit Information
Useful Links
Ophthalmic Contractors
Adverse Incident Reporting
BSO Optometry Portal
Communications
Documentation
Health and Care Numbers
Help & Support
Troubleshooting & Minimum Device Specification
User Guides
Complaints Information
Complaints Learning Events
Contact Us
Coronavirus (COVID-19) Archive
Current Coronavirus Information (COVID-19) Information
Current Optical Charges & Fees
Drug Alerts / Prescribing Guidelines / Safety and Quality
Optimising Medicines Use in Primary Care
Electronic Referral & CCG Information
Electronic Referral & CCG Training Videos
Enhanced Services (ES)
EpicCare Link for Optometry
Financial Support Scheme
FODO | Members | Guidance and support | Clinical | Domiciliary eye care
Domiciliary Notification Forms
Forms & Information Library
Adult Safeguarding
Developing Eyecare Partnerships
DoH EU Exit
Falls and Vision- Resources
Information on Interpreting Services
Ophthalmic Listing Information & Forms
Ophthalmic List – Guidance for Contractors
Ophthalmic Privacy Notice
Ophthalmic Professional Enrolment with SPPG
Optometrist Independent Prescriber Information
Optometry CPD and Training: Webinars and Events
Paediatric Eyecare Information
Sight Test & Ophthalmic Public Health – Reports
SPPG Optometry Newsletters & Eyecare Pathway Updates
TV Licensing and Severe Sight Impairment
Grant Schemes 2023/24
MOS Library
MOS 280 – HSC Number for GOS
MOS 287 – GOS Reg Amendments (Mobile Eye Services)
MOS 288 – GOS Reg Amendments (Sight Test Outcomes)
MOS 290 – Guidance on Making Ophthalmic Claims
MOS 299 – Safety & Quality Best Practice Guidance
MOS 305 – OCSPR Form (V2.0)
MOS 328 Guidance on Patient Exemptions
MOS 333 Guidance on Resumption of General Ophthalmic Services & Enhanced Services – 29th June 2020
NI PEARS
NIECR Resources
Optometry Referral Information
Payment Dates 2024 & 2025
Payment Information
Non-Collection of Spectacles
Return of incomplete or incorrect submissions
SPPG – Use of Electronic Mail
FPS Pharmaceutical Services
Contact FPS Pharmaceutical Services
Pharmacy, Dispensing Doctor & Appliance Contractors
BSO Pharmacy Portal
DJVU
Documentation
Help & Support
Password Services
Password for FPPS Pharmacy Payments
Password for HSCNI Secure Email
Password for NI Interpreting Service
Contractor Communications
Communications (Drug Alerts)
Drug Alert Archive
Communications (General Information & Circulars)
SPPG Services and Guidance
Assurance Framework
Clinical Waste Guidance
Community Pharmacy Care Home Support Service (CPCHSS)
Community Pharmacy COVID-19 Lateral Flow Device Distribution Service (Pharmacy Collect NI)
Community Pharmacy Discharge Medicines Service pathfinder
Community Pharmacy Hidden Carers Service
Community Pharmacy Medicines Adherence
Medicines Adherence Archive
Community Pharmacy Vaccination Services
Resources
Correspondence
Vaccine Management Service Supporting Resources
Complaints
Compliance Support Register
COVID-19 (Coronavirus)-Important Information
COVID-19 Nursing Home Urgent Pandemic Pack
Data Protection and Information Security
Early Alert System
Emergency Supply Service Documentation
Falls Service – Belfast Community Pharmacy Referral
Fraudulent Medication Requests
Harm Reduction Services
Oromucosal Buprenorphine: Espranor
Health + Pharmacy
Home Oxygen Services
Living Well
Campaign Summary Reports
Campaign Surveys
Correspondence
Online Resource Links
Social Media Schedule
Social Prescribing Resources
Newsletter PRN
Northern Ireland Electronic Care Record (NIECR)
Palliative Care
Palliative Care On-Call Services
Pharmaceutical Clinical Effectiveness Summary
Pharmacy First Service
Pharmacy First : Emergency Hormonal Contraception
Pharmacy First: Everyday Health Conditions
Pharmacy First: Service – Uncomplicated Urinary Tract Infections (UTI) in women aged 16-64 years
Pharmacy Needs Assessment
Private Prescribing of CD’s
Repeat Dispensing Scheme
Reporting Defective Medicines
Service Specifications
Stop Smoking
Drug Tariff and Related Materials
Category A medicines
Code Book and Amendments
Code Book Archive
Concessionary Prices
Retrospective Top-up Payment for Concessionary Prices
Concessionary Prices Archive
Dm+d Information
Archive of Coding Rules Tables
Drug Tariff
Drug Tariff Archive
Margin Survey
Revised Discounting Arrangements
Correspondence
NI Discount Deduction Transition Calculator
Revised Discount Rate Categorisation
Revised Discount Rate archive
Serious Shortage Protocols ( SSP’s )
Expired Serious Shortage Protocol Archive
Serious Shortage Protocol Guidance
Shortages Information
Archive Shortages A – H
Archive Shortages I – O
Archive Shortages P – Z
Specials
Accelerated Pharmacy Payments
Guidance on Preparing and Submitting Prescriptions / Claims and Supporting Forms
Bundling Prescriptions for Submission
Coding and Endorsing Prescriptions
Criteria when Submitting your Prescription Submission to BSO
Oxygen Services
Pharmacy Foundation Training Year Information & Grant Form
Preparing your Prescriptions for Submission
Prescription Submission Dates
Rota Cards & Claim Forms
Pharmaceutical List
Pharmaceutical List
Pharmacy Application Forms
Appliance Contractor Forms
Chemist Contractor Forms
Pharmaceutical Services Regulations
Prescription Re-Ordering and Guidance
Non Medical Prescribing
Prescription Re-Ordering Form
Screening Services
FPS Dental Services
Dental Charges & Fees
Statement of Dental Remuneration (SDR)
General Public Information
Emergency Dental Treatment- Out Of Hours Service
Complaints
Contractor Information
Adverse Incident Reporting
Dental Prescribing Guidance
Adrenaline in Emergency Drug Kits
Buccal Midazolam
BSO Dental Portal
Clinical Communication Gateway (CCG) eReferral
Dental Portal Documentation
Dental Portal User Guides
Help & Support
HSCB – Use of Electronic Mail
Password Services
Password for FPPS Dental Payments & HSCNI Email Service
Password for NI Interpreting Service
Troubleshooting & Minimum Device Specification
Changes to the Use of Dental Amalgam
Clinical Audit and Peer Review Information
Complaints
Coronavirus (COVID-19) information
Coronavirus (COVID-19) Archive
EDI information
EU Exit Information
Financial Support Scheme
Forms Library
GDS Monthly News Sheet Archive
GDS Regulations NI (1993)
Governance
Guidelines for Payment and Prior Approval Claims
High Street Oral Surgery Personal Dental Services (PDS) Pilot
Infection Control
Interpreting Services
Maternity, paternity, adoption and sick leave payments
Payment Dates 2024
MDS Library
New Entrants to the NI Dental List
Probity
Public Health
Seasonal Influenza (Flu) Vaccination Programme (2020/21)
Rebuilding Support Scheme
Recent Correspondence
Referral Dental Service
Referral Guidelines for Hospital Dental Services
Safety/Drug Alerts
Superannuation Information
Support
FPS GP Payments
BSO GP Portal
Forms & Documentation
Help & Support
Password Services
Password for FPPS GP Payments & HSCNI Email Service
Password for NI Interpreting Service
GP Payments Claim Forms
Pensions
Procurement and Logistics Service
Procurement
Information for Customers
Information For Suppliers
Procurement Act 2023
What We Buy
Administrative Services
Capital Schemes and Equipment
Estates
ICT
Medical
Laboratory Products and Services
Patient and Client Equipment, Transport and Waste
Pharmacy / Drugs
Respiratory
Recruitment, Hotel Services, Fire and Rescue
Surgical
Utilities and Food
Social Care – Older People Services and Physical Disability
Social Care – Children and Young People
Social Care – Adult Social Care Mental Health & Learning Disability, Wellbeing & Community Development
How We Buy
Tips For Tenderers
Current Tender Opportunities
Procurement Reports
Collaboration
Innovation & Market Development Unit
Terms and Conditions
DPS for PPE
Logistics
EMM Electronic Ordering
Customer Helpline
Community Equipment and Continence Service
Food Data Sheets
About Us
Who We Are
Our Partner Organisations
PaLS Senior Team
PaLS Senior Logistics Team
Locations
Our Achievements
Awards
BSO Value Awards
GO Awards
Careers
BSO Clinical Education Centre (CEC)
BSO Legal Services (DLS)
Areas of Law
Clinical Negligence Team
Commercial, Procurement & Property Team
Debt Recovery Team
Employment Law Team
Family Law Team
General Litigation Team
Inquests & Inquiries Team
Judicial Review, MCA & Regulatory Team
Quality
Training
BSO Interpreting Service
General Information
How to make a complaint
Information for HSC Staff and Practitioners
Information for Patients
The Big Word Telephone Interpreting Service
BSO Leadership Centre
HSC Values
HSCNI Statistics
Jobs
Working for us
Staff Benefits
Tapestry
About the BSO
BSO Corporate Information
BSO Board and Executive Leadership Team
BSO Service Catalogue
HSC Organisation Websites
BSO Locations
Contact us
Update_to_practice_complaints_procedure_April_2014
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Created: 22-06-2022
Updated: 22-06-2022
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