Complaints Information
2025
- HSC Complaints Leaflet is available HERE
- Health and Social Care Model Complaints Handling Procedure (Updated Letter) is available HERE
- The Model Complaints Handling Procedure (MCHP) is available HERE
- NIPSO Guidance Note on Recording Complaint Outcomes is available HERE
- NIPSO Training Videos are available HERE
- Complaints Consent Form (Ver. Dec 2014) is available HERE
- GOS: HSC Complaints Process Guidance Pack is available HERE
- NIPSO MCHP for HSC – Short Guide for Providers of Family Practitioner Services is available HERE
- Risk Assessment Matrix for Managers is available HERE
Page last updated: 18th December 2025
Please click here to visit the SPPG Complaints website for more information on how to make a complaint