Complaints Information

Complaints Information

2026

1. HSC Complaints Leaflet is available HERE
2. Consent Form for Complaint or Enquiry – 3rd Party is available HERE
3. Revised Honest Broker Consent Form is available HERE 

2025

1. Health and Social Care Model Complaints Handling Procedure (Updated Letter)  is available HERE
2. The Model Complaints Handling Procedure (MCHP) is available HERE
3. NIPSO Guidance Note on Recording Complaint Outcomes is available HERE
4. NIPSO Training Videos are available HERE
5. GOS: HSC Complaints Process Guidance Pack is available HERE
6. NIPSO MCHP for HSC – Short Guide for Providers of Family Practitioner Services is available HERE
7. Risk Assessment Matrix for Managers is available HERE

Page last updated: 2nd January 2026

 

Please click here to visit the SPPG Complaints website for more information on how to make a complaint